About Us

As the global solution to cost management and operational expansion, we’ve developed strategic consulting programs to effectively address the needs of our business clients.

We strive to help entrepreneurs scale their business and increase their profits.

By utilizing our diverse network of professionals, our team is always equipped to fulfill the needs of our clients. We believe that business owners should spend their time working on their business, not in their business and our team is dedicated to delivering exemplary services to business owners in need of expansion, process efficiency, cost savings and increased revenue generation.

ROI is part of the United Franchise Group family of brands, consisting of an incredible number of award-winning brands and franchise development services, including some of the world’s largest industry names. These franchised concepts specialize in several different industries including Signs and Graphics, Promotional Products, Green Energy, Mergers & Acquisitions, Food & Hospitality and Computer Products.

Led by CEO Ray Titus, the experts at United Franchise Group have over 30 years of experience and more than 1,600 franchisees in over 80 countries. Today, United Franchise Group has about 200 employees with established offices in the United States and Australia. The corporate headquarters is located in West Palm Beach, Florida. Our world-class facility welcomes new franchisees throughout the year to give them the tools they need to succeed in their journey into business ownership. The expertise of the team at United Franchise Group provides the foundation for the continuous evolution and growth of development services the company offers.

With the combination of award-winning franchise concepts, development services, and industry excellence, United Franchise Group is the global leader for today’s entrepreneurs.

FAQs

Getting Started

There are several measures for profitability, but the simplest measurement is how much your office spends versus how much money it receives. If you assign a dollar value to the amount of time you are spending on services that could be outsourced, you will see how much you are really spending. This is where outsourcing to ROI is helpful. Your costs are controlled and that allows your business to focus on revenue driving functions. ROI assigns tasks to our team of pre-vetted professionals, they go to work for an agreed upon rate, and at the same time, you’re devoting your energy towards building your business. Your increased attention to revenue generating functions, most often results in increased profits for your company.

Click here to find out specific information about how ROI’s services can increase your profitability.

ROI does the hard work of verifying that their team of pre-vetted professionals can provide top notch service to their clients before choosing to work with them. There are a variety of services that we offer which means there needs to be a variety of verification methods. One of the simplest ways to see the quality of a professional’s work is to review it. This is something ROI takes seriously when choosing service providers to partner with. Track records matter, and our goal is always to assign a project to a team member that has a track record of success. We are constantly evaluating our team of professionals and their commitment to service as well.

ROI will handle all billing through our advanced CRM (Client Relationship Management) Portal and send you a customized invoice as scheduled. Working with ROI will allow you the flexibility to tackle any one-time, project-based tasks with a onetime payment or installments over a designated period. For some of your business’s reoccurring functions, ROI also offers monthly packages which allows you to pay on a monthly basis, a discounted rate for all of the tasks that you were previously spending too much time on.

Click here to experience the responsiveness of ROI’s customer service team.

ROI is committed to the complete satisfaction of our clients. If for some reason our clients are not happy with a service provided, we’ve already implemented systems to avoid any hiccups in your operation. ROI will work with each business client to define a clear and concise scope of work prior to starting any project. The goal is understanding the expectations of our clients. For every project, small or large, constant communication and accessibility is a standard for ROI. To ensure that every expectation of our clients is met or exceeded, we’ve customized our systems to allow for revisions and adjustments throughout the entire process.

Businesses choose ROI because outsourcing allows them to focus on core products and services. Instead of spending time in the back office, working on legal issues, or trying to acquire space for your business, you can have someone proficient in those areas take the weight off your shoulders. There are a lot of costs associated with trying to hire the right people or facilitate proper training. These costs are cut when you outsource with ROI.

Click here to learn how ROI will save you money with outsourcing.

Every business uses ROI. There’s no reason the smallest of businesses or the largest of corporations won’t benefit from ROI’s services. In fact, because ROI makes business more efficient, it stands to reason that every business should utilize ROI’s services. With helping businesses complete tasks that are not related to the central products and services, it allows for growth and the ability to assign the right people to help your customers.

Commitment terms with ROI vary based on your business’s needs and what you are looking for. ROI is all about making sure our clients have the services tailored to their needs. Some clients need help for a long time, while others will need help for a specific project. Either way, when consulting with ROI, our goal is helping our clients get whatever they need, completed professionally.


Back Office FAQs

All back office tasks such as virtual assistants, phone support, scheduling, data entry, order processing and all other administrative functions can be taken care of by ROI. A client’s business is their primary focus, and the back office tasks are the business of business. ROI’s job is to make sure all of those tasks are efficiently taken care of.

Click here to find out more about ROI taking over back office tasks

The goal is for ROI to work remotely on back office tasks but if someone is needed to be on site, then ROI will assist in accommodating your needs. Ideally all functions would be handled remotely, however ROI will do everything necessary to meet the needs and expectations of each individual business client.

Part of the vetting process that our preferred professionals go through is demonstrating understanding of local and national regulations. The goal is always making sure our team of professionals can perform tasks completely and expeditiously, therefore all ROI professionals are familiar with local and national regulations.

Barring some unforeseen circumstances, you can utilize ROI’s services as much as you’d like for however long you would like. ROI’s professionals are vetted to work with businesses of all sizes, so that means if you are working well with ROI, we can grow with you, as your business expands.


Professional Service

Whether it is real estate, legal issues, accounting, or other professional services, most of our services are tailored to commercial activity. However, if there are other areas a client’s business intersects with, we make sure that the right team is there to help you with all your needs.

ROI has met the needs of many organizations of all sizes and different levels of gross revenue. Whether it is large multinational corporations or small mom and pop shops on Main Street, ROI has the experience needed to give your business proper support to ensure success.

Absolutely not! ROI’s goal is to make sure our clients are matched with the right professionals to cater to their specific business needs. The goal is making sure our client’s businesses are provided exceptional service, ensuring optimal efficiency and performance. This means the professionals working with a small business are the ones who understand how to help that business build revenue instead of treading water. We ensure experienced professional for all of our business clients, regardless the size of their business.

Professional services include legal, accounting, real estate, staffing, payroll and other services related to core operational areas. Generally, these services will be more locally sourced because of the different local considerations. However, the professionals could be part of larger organizations as well.

Click here to learn about all the professional services available to your business.


Cost Savings Analysis

ROI has an experienced team of consultants that reviews all of the information necessary to analyze your business’s cost savings. Our team will take the time required to look at the different areas of exposure along with the areas of opportunity and offer recommendations for a client’s business.

ROI’s outsourcing services have a direct impact on a P&L report. When it comes to expenses, outsourcing is a clear way to lower the expense side of the report. Profitability has a direct relationship to efficiency, and outsourcing allows you to get tasks completed properly which has a positive relationship to your profits.

When ROI completes cost savings analysis consultation, the goal is breaking everything down so clients can see the different areas of opportunity. This detailed information is necessary to help clients make decisions on the services they can outsource to ROI. At this point, ROI will present the areas in which outsourcing can reduce costs, so clients will understand the difference in profitability provided by ROI.

All businesses differ, so there is no set time. That said, for ROI it is all about doing things quickly and efficiently. We will start right away and do a deep dive. The consultation with new business clients will happen as soon as possible to get started on saving through an established relationship with ROI.

Based on different clients, there could be different timeframes, but the reality is getting started can happen very quickly – often within a week. ROI’s professionals are ready for new clients and solving problems. The speed of implementing the action items in a cost savings analysis is where ROI shines.

Click here to find out how quickly your business can start saving money.